Last Updated: 27 July 2026
Sunverge Living (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, disclose and protect your information when you visit http://www.sunvergeliving.com, create an account, contact us or purchase our products.
By using our website, you acknowledge that you have read and understood this policy.
1. Information We Collect
We may collect the following information:
- Name, email address and telephone number.
- Billing and delivery addresses.
- Account username and password.
- Order, purchase, payment and transaction details.
- Product preferences, favourites and shopping cart information.
- Enquiries, reviews, feedback and communications with us.
- IP address, browser type, device information and website activity.
- Information provided through third-party login services, such as Google Sign-In.
Payment information may be processed directly by our payment service providers. We generally do not store your complete credit or debit card details.
2. How We Collect Your Information
We may collect personal information when you:
- Create or access an account.
- Place an order or make a payment.
- Add products to your cart, favourites or comparison list.
- Contact us or submit an enquiry.
- Subscribe to promotions or marketing communications.
- Participate in surveys, campaigns or promotions.
- Browse or interact with our website.
- Sign in through a third-party service such as Google.
3. How We Use Your Information
We may use your information to:
- Process, confirm, deliver and manage orders.
- Process payments, refunds, exchanges and returns.
- Create and manage customer accounts.
- Provide customer service and respond to enquiries.
- Communicate order and delivery updates.
- Improve our products, services and website experience.
- Personalise product recommendations and website content.
- Prevent fraud, misuse and security incidents.
- Maintain business, accounting and transaction records.
- Send promotional communications where permitted.
- Comply with applicable legal and regulatory requirements.
You may unsubscribe from promotional emails at any time by using the unsubscribe option provided or by contacting us.
4. Sharing of Information
We may share relevant information with trusted third parties that assist us in operating our business, including:
- Payment gateway and financial service providers.
- Delivery, courier, logistics and installation providers.
- Website hosting, cloud storage and IT service providers.
- Customer service and communication providers.
- Analytics, advertising and marketing service providers.
- Professional advisers, auditors and government authorities.
- Third-party login or authentication providers.
These parties may only receive the information reasonably required to perform their services. We do not sell or rent your personal information to third parties.
5. Cookies and Similar Technologies
Cookies are small data files stored on your device when you visit a website. We may use cookies and similar technologies to operate the website, remember your preferences and understand how visitors use our services.
Essential Cookies
These cookies are required for important website functions such as account login, security, shopping carts, checkout and order processing.
Preference Cookies
These cookies remember your selected preferences, favourites, recently viewed products and other website settings.
Analytics Cookies
These cookies help us understand website traffic, visitor behaviour and website performance so that we can improve our services.
Marketing Cookies
These cookies may be used to measure advertising performance and display more relevant promotional content. Some cookies may be placed by third-party service providers. Their use of information is governed by their respective privacy policies.
6. Managing Cookies
You may accept, reject or manage non-essential cookies through our cookie settings, where available. You may also disable or delete cookies through your browser settings.
However, disabling essential cookies may affect certain website functions, including account login, shopping carts and checkout.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain transaction and business records, resolve disputes and comply with legal, tax and accounting obligations.
Information that is no longer required will be securely deleted, destroyed or anonymised where reasonably practicable.
8. Data Security
We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, disclosure, loss, misuse or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account passwords confidential and notifying us of any suspected unauthorised account activity.
9. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent previously provided.
- Request the deletion of certain personal information.
- Object to or restrict certain processing activities.
- Stop receiving direct marketing communications.
- Obtain information about how your personal data is processed.
Some requests may be subject to legal, security, identity verification or record-keeping requirements.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security or content practices of those third parties.
You should review the privacy policy of each third-party website before providing personal information.
11. International Data Transfers
Some of our service providers may process or store information outside Malaysia. Where this occurs, we will take reasonable steps to ensure that the information receives an appropriate level of protection in accordance with applicable laws.
12. Children’s Privacy
Our website and products are not intended for children under the age of 18 to make purchases independently.
If you are under 18, please use this website only with the involvement and consent of a parent or legal guardian.
13. Changes to This Policy
We may update this Privacy & Cookie Policy periodically to reflect changes to our website, business practices or legal requirements.
The latest version will be published on this page with the updated revision date. Your continued use of the website following an update constitutes acknowledgement of the revised policy.
14. Contact Us
If you have questions, requests or concerns regarding this Privacy & Cookie Policy or your personal information, please contact Sunverge Living through the contact details or Contact Us page available on our website.
Website: www.sunvergeliving.com