Warranty Policy

At Sunverge Living, we are committed to providing quality furniture and home living products. This Warranty Policy explains the coverage, conditions, and claim process for products purchased from our store.

1. Warranty Coverage

Our warranty covers manufacturing defects found in the product under normal household use. This may include structural defects, faulty workmanship, or defects in materials.

2. Warranty Period

Warranty coverage is valid from the date of purchase. The warranty period may vary depending on the product type, brand, or supplier.

Customers are advised to keep the original invoice or order confirmation as proof of purchase.

3. What Is Not Covered

The warranty does not cover:

– Damage caused by misuse, accident, or improper handling
– Normal wear and tear
– Scratches, stains, dents, or discoloration caused by usage
– Damage caused by incorrect installation or assembly
– Damage caused by exposure to water, heat, sunlight, or unsuitable environments
– Products that have been modified, repaired, or altered by unauthorized parties
– Clearance, display, or final-sale items unless stated otherwise

4. Warranty Claim Process

To submit a warranty claim, please contact us with the following information:

– Order number or invoice
– Product name
– Clear photos or videos showing the issue
– Description of the problem
– Your contact details

Our team will review the claim and contact you for the next step.

5. Repair, Replacement, or Resolution

If the warranty claim is approved, Sunverge Living may arrange one of the following solutions:

– Repair of the affected part
– Replacement of the affected part
– Product replacement, subject to availability
– Other suitable resolution depending on the situation

The final solution will depend on the product condition, warranty coverage, and supplier approval.

6. Important Notes

Warranty approval is subject to inspection and verification. Sunverge Living reserves the right to reject claims that do not meet the warranty conditions.